Returns & Warranty

Biling Returns & Warranty | Easy Online Requests with Order ID

Simplified Process for Returns, Exchanges, & Warranty Claims—Start in 30 Seconds

Welcome to Biling’s Returns & Warranty Hub—your straightforward solution for managing returns, exchanges, and product warranties. Whether you need to request a refund, swap an item, or activate your warranty, we’ve streamlined the process to get you back on track quickly.

🔄 Return Process (Step-by-Step Guide)

🔧 Step 1: Enter Your Order ID

Enter the 12-digit order number from your confirmation email (e.g., BIL-2025-12345) into the input box at the top of the page and click “Start” to view your order details and available return options.

Can’t find your order ID?
Click “Find by Email” and enter your order email to retrieve order history from the past 6 months.

📦 Step 2: Select Your Return Reason

Choose from a list of return reasons (e.g., “Wrong size”, “Defective item”, “Changed my mind”).
→ Product quality issues may qualify for free return shipping.

Need help packing your return?
Click “How to Pack Your Return” to view step-by-step visual guides, including:

  • Fragile item packaging examples

  • Accessory checklist for complete returns

✅ Step 3: Submit & Track Your Return

Once submitted, a prepaid return shipping label will be auto-generated (PDF download available).
→ Choose scheduled pickup or drop-off at any FedEx or UPS location.

Track your return anytime:
Go back to your order page to check return status updates such as:

  • Label Generated

  • Warehouse Received

  • Refund Issued

🛠️ Warranty Service Details

⚙️ What’s Covered

All Biling products are covered by a 1–3 year limited warranty, depending on the item (see product page for exact coverage).
The warranty includes defects in materials, workmanship, and performance failures.

Not Covered:

  • Damage from misuse or accidents

  • Unauthorized modifications

  • Natural disasters
    → Download our full Warranty Terms (PDF) for details.

📞 How to File a Warranty Claim

  • Online:
    On your order page, click “Request Warranty”, upload photos/videos of the issue and include the product’s serial number.
    → You’ll receive a repair or replacement plan within 48 hours (e.g., free part replacement, on-site inspection).

  • By Phone:
    Call +1-800-xxx-xxxx and press 2 for warranty assistance.
    → Ideal for users who prefer live help or are not able to submit online.

🛡️ Our Customer Promise

🔁 Return Timeline

  • Refunds: Processed to your original payment method within 5–7 business days after return is received.

  • Exchanges: A replacement product will be shipped within 24 hours after return is confirmed (priority shipping available).

💬 Support Options

For any return or warranty questions, contact us via:

  • Live Chat (bottom right corner, available 7AM–7PM ET)

  • Email: Support@bilingsolar.com (Response within 24 hours)